Order, Cancellation & Return Policy

Ordering Policy

Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on “Add to cart”.
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted your payment mode / made your payment, your order will be processed online immediately and will be shipped to you.
We accept orders for delivery within India.

For International orders, please email us on hello@rusticart.in

Payment Policy

The Rustic Art website is set up to take immediate orders online through the following modes of payment:

  1. Domestic and international credit cards issued by banks and institutions that are part of the Visa/Mastercard/Diners/Amex Network – Once you make the payment, the Credit Card transaction will appear on your bank statement as a payment to Raythe Eco Trade Pvt Ltd
  2. All Debit Cards including Maestro
  3. 33+ Net banking options
  4. Email Invoicing

Return and Exchange Policy

All the products are non-returnable due to the nature of the products.

Replacement Policy

It is Rustic Art’s intention to satisfy our customers.

Incorrect Product Delivery:

In case an incorrect product is delivered, the same has to be reported within 24 hours by sending an image of the same through an email at hello@rusticart.in. A replacement with the correct product will be dispatched within 1-2 business day between 9AM to 6PM from Monday to Saturday.

Damaged Product Delivery:

If the product delivered to you is damaged before you receive it, kindly do not accept the product. Kindly report the same within 24 hours at hello@rusticart.in or to our customer care along with unboxing video and photo (mandatory).

Upon investigation, a replacement with the good quality product will be dispatched within 1 business day between 9AM to 6PM from Monday to Saturday.
If the product is damaged after the product is delivered, the product cannot be returned or exchanged.

Cancellation & Refund Policy

If after placing the order, you would want to cancel it, you could do so without incurring any cancellation charges only in case the product has not been shipped.

In case the product has been shipped, we would not be able to accept any cancellations. The product is usually shipped within 1 business day after placing the order.

In case the customer rejects the order during the delivery, cancellation charges of Rs. 100 will be incurred to cover the shipping costs & return shipping costs. Partial refund will be processed upon receipt of returned shipment.

In case the customer does not provide the OTP, answer the IVR calls for delivery confirmation & shipment is returned, cancellation charges of Rs. 100 will be incurred to cover the shipping costs & return shipping costs. Partial refund will be processed upon receipt of returned shipment.

Refund is processed within 1-2 business days after receiving the shipment back to our warehouse or after cancellation in original mode of payment.

Get in touch

Customer Support Executive

email: hello@rusticart.in
mobile: +918308456956